Here is how to contact us
If you have any questions, please send us a message.

We normally reply within the hour during working hours, we will try to respond outside working hours where possible however, it may be the next working day.
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Tel: 01276-38657
Delivery and policies

Delivery/Shipping
 
We offer the lowest cost economy delivery/shipping prices, although some larger items/orders may be sent by courier.
 
How much will the delivery/shipping cost?

Our minimum charge is £2.52
To find the lowest cost delivery/shipping for your destination, simply add the item to cart, (if you require more of the same item change the figure in the quantity box then press "Recalculate"). If you require additional items simply click "continue shopping".

Choose the delivery destination from either:
  1. UK Economy
  2. Europe country list
  3. Europe country list
  4. Rest of Europe
  5. Rest of the world

Then press "Recalculate". Your economy delivery price will be shown. You can upgrade the delivery/shipping service to including tracking (see above). The charges stated are in addition to the standard delivery charge, however whether you choose to upgrade or not we do our utmost to send your orders out promptly.
 
Orders place before 11am (UK time) on week days are normally sent the same day unless they are to be sent by courier which means they are normally sent the next working day. Orders placed after 11am (UK time) on Friday or any time Saturday or Sunday are normally sent Monday. 
Please note: Special order products normally take 2 working days to manufacture, program and test before shipping (subject to quantity).
 
All our packages are marked with "PLEASE DO NOT LEAVE ON DOORSTEP" therefore the delivery company should leave a card if you are not in. If you send an instruction to us requesting to leave your parcel somewhere at your address when you are not in, this is at your own risk and Acetek can not be held responsible if your order then goes missing.  Please note: Once your parcel has been handed to the delivery company it becomes their responsibility to ensure your package arrives with you safely, if they deem your request to leave a parcel where it could be at risk their decision must be respected. Most delivery companies do not accept requests to leave parcels in or near disposal bins for obvious reasons.
 
Delivery outside the UK and European Union 
If your delivery address is not in the UK or in most European Union countries it is a legal requirement for us to complete a customs declaration form for the goods you have ordered. Depending on the country and the value of the goods you have ordered your government may impose a charge against you for importing goods in to your country. Please be aware that you are wholly responsible for any charges that your government impose on you for importing goods.
 
 
Payment Methods
 
Paying by credit card  

If you would like to purchase from this site, simply add the desired item to your shopping cart and use any of the cards in the image opposite to pay with our shopping cart partner "Paypal".  If you use a credit or debit card or a Paypal account, your order will normally be shipped immediately and you will be sent the postal details by email.


Please note: Some American Express cards can be rejected by Paypal however, others work fine.  

We do not take credit card details over the phone for your own security.
 
Paying by cheque

If you pay by personal cheque or eCheque, your order will be shipped 5 to 7 business days after we receive your payment.  You may also call 01276 38657 if you wish to order by phone (only when paying by cheque).
 
If you have a regular requirement for products from this site, why not request an account application form by emailing us.
 
International payments by bank to bank transfer (Chaps)

Please contact us before proceeding with this payment method
In most cases we would not advise international payments to be made by bank transfer, as you could incur high bank charges.  However, if you wish to make your international payment by international bank transfer you will be responsible for any charges incurred either by your bank or any intermediate banks (which are sometimes used to complete the bank transfer). Our bank does not charge for receiving payments.
 
All Payments to Acetek must be made in Great British Pounds (GBP) unless we have otherwise agreed/stated. Please note that by paying by this method you have agreed to accept that if you require a refund  for any reason you will be liable for any costs incurred by Acetek for refunding any funds. 
 
You should check with your bank and any intermediary bank they may use to ask about the charges relating to International transfers.  These charges must be added to the total cost of the order. Failure to add these charges may lead to a shortfall in your order or a GBP35.00 bank administration fee to refund your payment.
 
Privacy Policy
Contact information including email addresses, telephone numbers and delivery addresses, etc. which are provided by you are solely used for the purpose of completing the order and reviewing your purchased product by Foxrate. 
 
 
Returns
In the unlikely event you would like to return a standard product purchased from this site, you must contact us within 7 days of the item being delivered to obtain a returns number. It is your responsibility to ensure the returned unused item(s) reaches our return address within 30 days in the condition they were received. (Photocell's are sent in sealed bags, returned photocells can only be accepted if the bag remains sealed). Please do not return used or modified goods as we can not refunded you for them. We recommend you obtain proof of posting in case the returned item doesn't arrive. We can not offer a refund for goods that do not arrive.
 
You are responsible for all costs incurred for the return of the goods. A refund will be given for the cost of the goods within 1 working day of the goods arriving back at the return address (if the payment was made by PayPal). If your payment was made by International bank transfer you will be responsible for any costs incurred in Acetek returning the payment as stated above (under International payments by bank to bank transfer section). The return of special products or built to custom requirements cannot be accepted.